Why do you need my email and company information to get me started?

The company information, email and password you supply us give you a head start on your site. Once we know your company name and type we can provide you with a personalized structure for your e-business. Establishing a password ensures that access to editing your site is secure. Your personal information is used by for the purposes of generating your e-business. Additionally, from time to time we need to tell all members via email about service enhancements and other information that affects your online business. If you state that you are interested in receiving information on other products and services, we will also communicate with you to provide you with these updates.

I'm not a technical person. What if I need help?

The Online Professor will come to your rescue! The Online Professor is available any time from the Management Console to:

• Assist (partner with you to create and make changes to your site)
• Teach (show you what to do on a practice site)

What are the system requirements for using Web Site Builder?

You need:

• A PC running Microsoft Windows 95, 98, NT or 2000, or a Macintosh running MacOS 7.0 or newer
• Microsoft Internet Explorer version 4.x or 5.x or Netscape Navigator version 4.x.
• An email account from any provider you choose, including free services like Hotmail.
• An Internet connection (modem, cable or other) capable of a minimum speed of 28.8 kbps.
• A monitor resolution of at least 800x600

I would like to sign up with a free ISP (Internet Service Provider). Will this work with the service?

Absolutely. You may use any ISP you choose with the Web Site Builder.

Can I sell products with a Web Site Builder site?

Yes! Included in the service is the ability to create your own customized catalog, add shopping cart capability and, if you choose, accept credit card orders. If you select the merchant account feature we will provide you with a discounted online merchant account and very low merchant account rates. We use Secure Socket Layer (SSL) software to protect your transactions, data and your customers' data from fraud. Of course, you can sell products via your site without a merchant account by taking orders over the phone, mail or fax and collecting payment in the form of checks or money orders.

What do I need to do to accept credit cards on my site?

In order to accept credit cards on your site, you will need an Online Merchant Account. This can be easily accessed from your Web site Management Console.

I'd like to accept appointments and reservations online at my site. Is this possible?

Yes! has a powerful, easy to use Reservations feature. From the Management Console, located under the Admin tab, go to "Working With My Site", click "Add A Page" and choose the Reservations function. Then click on your newly created Reservations page to personalize it.

I already have a site, will host it for me?

To ensure we have ample storage space for sites built with the service, we do not host sites that are not utilizing the service.

How long does it take to build a site?

That depends on how comprehensive you would like your online business to be and how much time you devote to creating it. The Management Console automates the time-consuming technical aspects of creating your online business giving you a basic site in minutes. You will still need to add content, graphics, functionality and most importantly, your personality. Much like your "brick and mortar" business, the success of your online business is a direct result of your efforts and time.

Who makes changes to my site?

You do, which means you have complete control over your online business. ' easy to use Management Console (located under the Admin tab) is where you will add, delete and edit pages on your site. You have password protected access to the Management Console 24 hours a day, 7 days a week. Once you make a change on your site, it's live on the Internet.

I like what I see with Web Site Builder, but I don't have time to create my business online. Can someone just do it for me at a reasonable cost?

Yes! offers Enhanced Services that provide a professional turnkey solution to creating your business online. You just tell us what you want and we make it happen. Give us a call at 1-800-441-9582 for complete program details.

Can I have files for my visitors to download on my site (e.g., Real Audio or Video, Adobe Acrobat PDF's, etc.)?

Not at this time. We are currently working to allow members to place files for download, (Adobe Acrobat (PDF) files, mp3s, Real Audio and Video, etc.) on their site.

Can I get more space than 20 megabytes?

In the near future, we will allow our customers to purchase additional storage space in increments.

I'd prefer to not have "" as part of my domain name. Can I use my own domain name (or the domain I am planning to get soon)?

Yes. Through Domain Bank you have the option of purchasing your own domain name (without "" at the end) at a discounted price of $30/year.

Can I get an email account via ?

Yes, POP3 email is included with this service.

I live outside the United States. Can I still use your service?

At this time we offer our service in the United States and Canada.

How will I get people to come to my site?

' marketing functions help you attract first-time visitors and encourage repeat visits. Through the "Marketing Tools" function of the Management Console you can submit your site to search engines and directories, create and exchange banner ads and even create email newsletters (e-newsletters) using our message templates and send them to your customers.

Once you have visitors coming to your site, use Polls and Surveys or track what they purchase to deliver information to them that's specific to their interests. For instance, if you are a specialty cheese store, you can send an email to all of your customers who purchased Brie in the last six months and let them know about a sale you are having on Brie de Meaux.

I want to list my site with Search Engines. Can you help?

Yes! One of the Marketing Tools included with your Web site is a Search Engine Placement tool. After entering your description and keywords, your site will be listed with these search engines: Excite, Hotbot, Google, and Northern Light. Most search engines take between two to five weeks to process your registration. Some, like Google, are much quicker, perhaps two to five days.

How can I tell who visits my site?

' Site Analysis functions include sales reports, lead tracking, ROI reports and site traffic reports. A visitor registration field is standard on every site as an avenue for you to gather customer emails and other information. Visitor data available includes: name, user name, password and email address.

How safe is my information with ?

We currently meet the industry standards for information security. Your site is password protected (with a password that you create) so that only those who know your password can edit your site. All credit card transactions made on member sites are protected using Secure Socket Layer (SSL) software. Once a credit card has been accepted on a site, the credit card information moves through our processing network to the merchant account-processing network. These transactions are also encrypted to protect them from fraud.
Additionally, your personal privacy is of utmost importance to us. We will not share your personal information (or your Web site visitors' personal information) with third parties without your permission. We do share information with partners about the total number of members and the number of visits our members' sites receive but we never disclose information that could personally identify you or your customers.

I've heard about sites being "down" for technical reasons. Will this happen to my site?

There will be short periods of scheduled "down" time when the servers will be undergoing updates and maintenance. We will make every effort to schedule these during non-peak traffic times. You will be notified in advance via email of these planned updates. Additionally, as with any ISP (Internet Service Provider) we may experience random "down" time.

Am I able to point my existing domain name to new URL?

Yes! Complete details are available from your Web site Management Console.

Once I've established a URL with am I able to change it?

Yes! Complete details are available from your Web site Management Console.